Shipping Policy

All our pieces are custom made to order.

Order Handling Time: 3 to 10 business days.

Order Transit Time: 2 to 5 business days. Please note this is a guideline only, as delays can occur at peak times and travelling to rural and remote areas. 

• We ship our orders with Australia Post or courier companies including Aramex, Hunter Express, Couriers Please and others. 
• Tracking is provided with all orders.
• Our free shipping service has a default delivery option of 'Authority To Leave'. Please contact our team for premium shipping options including signature deliveries. 
• We cannot schedule deliveries on set days, unfortunately it depends on your local courier company as to when your piece will be delivered. 
• We cannot ship to PO Boxes to Parcel Lockers. 
• All our prints are fully insured during the shipping process for additional peace of mind.
• As per our terms and conditions of business, from time to time shipping delays may and can occur, due to reasons beyond our control. If shipping is delayed will we do everything possible to ensure a speedy delivery.
• You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
• If you require a delivery address update, we will endeavour to do this for you, if the order has not yet shipped.
• We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order.
• I Heart Wall Art can not be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you will need to pay an additional delivery fee of $20 to reship your order.
• If the order is delivered to a local post office and you the customer fail to collect the order in a timely manner from the post office, the order may be returned to the sender. If this happens, you the customer are responsible for paying a $20 reshipment fee.
• You acknowledge that once an order is shipped, we cannot be held liable if a delivery is delayed due to the actions of the courier.
• You acknowledge that I Heart Wall Art do not offer compensation for shipping delays, for both normal and express shipping.
• If an order is lost in transit, or damaged , we will offer a replacement.